cancel
Showing results for 
Search instead for 
Did you mean: 

payment failed

Davb
Great Neighbour / Super Voisin

keep getting payment failed notice when trying to pay for sub

3 REPLIES 3

dust2dust
Mayor / Maire

Are your services working still? You can only make two attempts per hour. Are you certain that the billing address postal code is what you're entering? And are you re-typing everything or just updating? Or just simply trying to make a payment on what you have?

softech
Oracle
Oracle

 @Davb curious, do you have mastered on the system?

please wait a full hour before you try again.  If you remember your 4 digits account account pin,  try calling  *611 and pay there.  If you want to try using the browser please try using incognito mode

Handy1
Mayor / Maire

@Davb  If you tried to many time the system will lock you out for full hour . And try again after that incognito / private mode or a different device . Or if your trying in website try it in the app instead 

Need Help? Let's chat.