overcharged on account

[sora25nfld]

I was charged 39.10 on my account for no reason and need it back.

[BKNS27]

@sora25nfld 

Does the $15 payment include your Rewards credit?

Login your account to see the breakdown of the charges or private message a CS_Agent to investigate.

[softech]

@sora25nfld 

that is unusual.  You should no one in your family is using your card?

if you are certain it is a wrong charge, and confirmed you didn't manually load any money into My Account, please open ticket with PM support for further investigation

             https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[sora25nfld]

my usual payment is 15.00 and comes out at the end of the month this came out a couple of days ago

[softech]

@sora25nfld 

what is your usual payment?

$39.10 is $34+tax in one of the  maritime province

login to My Account using Incognito mode, go to Payment history and check if such charge is there

https://myaccount.publicmobile.ca/en/account/payment/payment-history