old number

[Leyton2]

I have a temporary number, when do i get my old number back ?

[Dunkman]

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@Leyton2 wrote:

Wednesday and yes it was

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@Leyton2 

I will private message you the phone number for the Telus porting team.  They can check the status of the port.  Number can be only used for porting issues.  They can't help with account issues.  Check your private message inbox (envelop icon upper right corner)

[Leyton2]

Wednesday and yes it was

[Dunkman]

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@Leyton2 wrote:

yes and yes

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@Leyton2 

How long ago did you request port?  Was your old carrier account "active" when you request port?  

[Leyton2]

yes and yes

[Dunkman]

@Leyton2 

More details would be helpful.  

Did you attempt to port your number over from your previous carrier?  Did you answer Yes to your old carrier port request text?  

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/transfer-your-number