number transfer/port from Virgin not working!

[Toffeee]

I tried to transfer my number from Virgin and it's been 2 days I don't have any service! Help!!!

[softech]

@Toffeee

 if you have no service at all, i.e. you cannot even make outgoing calls and no data service, that is not a porting problem and the porting support team won't be able to help

Instead, it is a problem with sim card provisioning.  Easy fix for PM support, but you just need  to submit message  with them here:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@Toffeee 

is your old Virgin account still active ? Did you leave the Virgin sim in the phone ? Did you receive the SMS and you replied Yes within 90 mins ? If so, plug the PM sim in the phone and giv'er.

[Chalupa_Batman]

Hi @Toffeee 

I'll send you the porting team number. Top right corner mail box. If you put your VIrgin SIM card in, do you still get service?