03-27-2022 05:18 PM
Hi，I have zero signals on my phone. I couldn’t make or receive any calls and messages. But I have paid in the method of autopay.
03-27-2022 06:04 PM
@rosa_zh1
Try rebooting your phone by powering off (hold down the power button) then reseat the SIM then power back on.
03-27-2022 05:53 PM
If you just activated a new account...have a look to make sure your phone is compatible on PM network.
https://willmyphonework.net/
Is it a new phone or did you acquire it used from someone ?
03-27-2022 05:27 PM
Is there an error message on your phone? What is the make and model of your phone? Are you the original owner? Check if your device has been blacklisted?
https://www.devicecheck.ca/check-status-device-canada/
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
03-27-2022 05:20 PM
Sign into self-serve, is your service "active"
If so, perhaps there's an outage in your area.
Otherwise, try:
