Help, please. We had a regional power failure 3 days ago during which we lost cell and landline service. When the power came back on, we still had no cell service. (They have since restored landlines but we don't have one.) For 3 days now we have no communication with the outside world - no phone or text. I have not received a response to my service ticket and I'm feeling desperate. My husband is waiting on calls regarding an upcoming surgery and what if there was an emergency and we needed to call 911? Neighbours with Telus & Koodo are also without service so it must be a big problem but no one's carrier has acknowledged the issue or promised to help. Has this happened to anyone else? Is there a fix that i can do? I'd appreciate any help.
Hello, My phone started beeping away and the Customer Service person let me know that they had fixed the problem. Thanks for your efforts, pointing me in the right direction, and letting me know that i wasn't alone! Thanks!
hi, Thanks for the reply. Yes, I've rebooted my phone a couple times. I have submitted another ticket so hopefully when they make contact i can ask to refresh my account (and my hubby's phone too).
