10-18-2021 05:04 PM - edited 01-06-2022 03:34 AM
today october 18 i found i have not outgoing texts and not outgoing calls.this is no my phone.it a technical issue.can somebody tellme what is going on?
Solved! Go to Solution.
10-21-2021 10:36 AM
.....and not all threads need solutions especially if you haven't really asked a question. I just checked my topics started......147 marked solutions.......49 unmarked.....2..
10-20-2021 03:22 PM
Yep, Community makes Public great.
10-20-2021 02:45 PM
We are happy to have helped. It's good to see your recent experience has spurred you on to come check out the community to learn a little more about your services and participate yourself. Make use of the search bar when you want to help answer a question. Type in the question and hit go. Read several of the threads with a green checkmark indicating a solution. If the solution is the same that is likely the answer you seek. Try to avoid suggesting to contact customer support unless it's an account issue that only a CSA can resolve. Best of luck!
10-20-2021 02:26 PM
@Meow wrote:
@roberto24 wrote:i like to say thanks to all community for trying to help me on my recent issue.i think that when we are unite any kind of trouble can be resolved. remember to check in the website if someone need help and you're gonna be compensated.
Real compensation is resolved issue, 'thank you note' and newly acquired knowledge.
Potential monetary compensation is not that important...
Perhaps not as important, but it is nice to receive... 😁
10-20-2021 02:25 PM
Power of the Community!!!
glad your issue was resolved and you can now enjoy the service 🙂
10-20-2021 02:23 PM
@roberto24 wrote:i like to say thanks to all community for trying to help me on my recent issue.i think that when we are unite any kind of trouble can be resolved. remember to check in the website if someone need help and you're gonna be compensated.
Real compensation is resolved issue, 'thank you note' and newly acquired knowledge.
Potential monetary compensation is not that important...
10-20-2021 02:19 PM
i like to say thanks to all community for trying to help me on my recent issue.i think that when we are unite any kind of trouble can be resolved. remember to check in the website if someone need help and you're gonna be compensated.
10-18-2021 05:20 PM
So it's working fine on 3G now?
10-18-2021 05:18 PM - edited 10-18-2021 05:19 PM
@roberto24 wrote:thanks' anyway for your prompt answer but i think nobody knows what's going on. also when y try to call my wife it is going directly to live a message on her voicemail.
@roberto24 If the issue hasn't been resolved, then go back to my post and undo the solution.
That suggestion has worked for some customers but, of course, that may not be the situation for your problem and you may need to contact customer support by clicking the chatbot bubble (bottom right of screen) and submitting a ticket and ask for help.
10-18-2021 05:16 PM
maybe us you said before it coul be A TELUS upgrading
10-18-2021 05:15 PM
thanks' anyway for your prompt answer but i think nobody knows what's going on. also when y try to call my wife it is going directly to live a message on her voicemail.
10-18-2021 05:13 PM - edited 10-18-2021 05:14 PM
can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute
4. put it back and power on,
5. toggling airplane mode off/on,
and do Rebooting your phone,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do again Rebooting your phone
This is quick and simple,
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,
Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck...
10-18-2021 05:09 PM
yes i did on another phone. nothing happened
10-18-2021 05:08 PM
i did it many time
10-18-2021 05:08 PM - edited 10-18-2021 05:09 PM
@roberto24 wrote:today october 18 i found i have not outgoing texts and not outgoing calls.this is no my phone.it a technical issue.can somebody tellme what is going on?
@roberto24 It might be related to equipment upgrading by Telus, so the workaround is to temporarily switch your phone to 3G/WCDMA network setting.
10-18-2021 05:07 PM - edited 10-18-2021 05:08 PM
@roberto24 wrote:today october 18 i found i have not outgoing texts and not outgoing calls.this is no my phone.it a technical issue.can somebody tellme what is going on?
Can you try your SIM in another phone?
Does data work?