new subscriber here, esim is failing to activate!

[lily777]

Very frustrating. In order for full access to help they are sending a code to the new number which is not functioning . Duh! The problem is that the new number is not activated and therefore I am not receiving the codes .

[lily777 · Accepted solution]

Thanks for the reply. But it is actiavted now! It just needed a reboot! 

[✅  ...... Luddite I'd like to reboot my body 🙈 About age 45 would great]

Experiment! What could go wrong?

[Handy1]

@lily777  Hit resend a few time you should get option to send to email instead 

[Meow]

What kind of code you are talking about regarding receiving help from PM agent?

When opening a ticket or contacting agent directly they Never sent me any code; they ask some security questions and then continue to provide support.

[Chalupa_Batman]

You see the part where it says RESEND CODE? There's an option there to send to your email instead.

This may help. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-Assistance-with-Mobile-App-Code/m-p/...