01-09-2020 11:08 PM - edited 01-05-2022 08:57 AM
Hi I'm new to public mobile and just had my phone stolen. So I have activated a new sim card and it said successfully changed. I plugged to sim into an iPhone and it won't let me do any calling texting or anything like that. When I try to make a call it has a public mobile recording that says Sorry we can't complete your call. Can anyone help me? thank you
Solved! Go to Solution.
01-10-2020 10:56 PM
@jordanvanrooyen wrote:I would suggest just going into the kiosk, that would probably be the easiest way to get it figured out.
This is not a matter for any retail location or Public Mobile kiosk. They are not there to provide technical support.
01-10-2020 12:46 PM
I would suggest just going into the kiosk, that would probably be the easiest way to get it figured out.
01-09-2020 11:36 PM - edited 01-09-2020 11:37 PM
nvm
01-09-2020 11:32 PM
You hit the nail on the head. Thank you
01-09-2020 11:29 PM
I just checked the last 4 digits and they are correct. I have restarted the phone 2 times now and no luck Could it be that the new card just hasn't had time to kick in?
01-09-2020 11:27 PM
Did you report your phone stolen in your self service account? If you did, then you will need to report your phone found.
01-09-2020 11:17 PM
@phonefish Did you verify the last few digit of the new sim card after it was saved? Did you try rebooting your phone?
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.