new phone and sim card won't work

[phonefish]

Hi I'm new to public mobile and just had my phone stolen. So I have activated a new sim card and it said successfully changed. I plugged to sim into an iPhone and it won't let me do any calling texting or anything like that. When I try to make a call it has a public mobile recording that says Sorry we can't complete your call. Can anyone help me? thank you

[computergeek541]

---

@jordanvanrooyen wrote:

I would suggest just going into the kiosk, that would probably be the easiest way to get it figured out. 

---

This is not a matter for any retail location or Public Mobile kiosk. They are not there to provide technical support.

[jordanvanrooyen]

I would suggest just going into the kiosk, that would probably be the easiest way to get it figured out. 

[Anonymous]

nvm

[phonefish]

You hit the nail on the head. Thank you

[phonefish]

I just checked the last 4 digits and they are correct. I have restarted the phone 2 times now and no luck Could it be that the new card just hasn't had time to kick in?

[Dunkman · Accepted solution]

@phonefish 

Did you report your phone stolen in your self service account?  If you did, then you will need to report your phone found.  

[NDesai]

@phonefish Did you verify the last few digit of the new sim card after it was saved? Did you try rebooting your phone?