new data plan

[Stanlou6]

I am stanley, i asked to change my data plans for the 40$ 2 g unlimited text and call in canada for 90 day 120$ they said i have to pay first before changing the plan!! And if someone can call me so i could talk to know more about that changing plan.

[souvik126]

The issue has been resolved by Mary. Thanks

[Mary_M · Accepted solution]

Hey @souvik126

Thank you for letting us know.

As you may see on the community, this is a small issue we are currently experiencing.

All you have to do is send me your phone number by private message and I'll have it resolved for you within minutes!

Cheers,

Mary

[souvik126]

My renewal day is today and I had switched my plan from $105 to the new $120 plan (Unlimited province calling, Intl. text, 6gb data) but I just saw my account is showing renewal to old plan. Also I believe $120 has been deducted because it is showing $15 ($120-$105) as my balance. This is completelyy wrong, please correct your system. I need the new plan immediately not the old one.

[Shazia_K]

Hello @Stanlou6, 

Thank you for your interest in changing to our newest plans. 

I see that you are currently on one of our grandfathered plans, if you wish to switch to our new pick and pay plans here are some changes that will affect you: 

With this change,  :

• You will no longer have access to the Call Centre
  • If you have any questions or comments, you may visit our Community and click on “Contact Us”.
• You will not be able to come back to your original Grandfathered Price Plan
• You will now have access to our Rewards Program (Visit our Website for more details)

If you agree to these changes, please let me know and I will be glad to help you make the switch 🙂

Thanks,

Shazia

[Luddite]

Hi @Stanlou6 Are you currently a Public Mobile customer? If so, what is your current plan. I am sure we can assist you.

[TroyDaBes]

That's how it is. It's a prepaid service. Like @NDesai said, you will need a help from community's staff as this service doesn't offer a phone customer support.

[NDesai]

Public Mobile doesn't provide phone support, so no one will call you. Send a private message to a staff member @Shazia_K or @Mary_M for help.