need to talk to someone

[bertrandd]

how to talk in someone !!!! if not how to cancel this cell phone 

[softech]

@bertrandd   PM support is different, support is all online, via messaging.  In returns, you can Public Points to bring your bill down a little bit, like 5% per year, so, there are goods and bads with this model

[bertrandd]

i willl try. thanks. buyt why choose this compagny if you can have support right away

[softech]

@bertrandd  while you are messaging for PUK code, you can ask them help to complete the activation as well  

[bertrandd]

the funny part is i choose a phone number to finish my application.. and now it ask me a confirmation number from that phone number but i dont have acces ahhaha

[softech · Accepted solution]

@bertrandd 

for sim card PUK unlock code,    open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1
          or message them here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
           **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

[bertrandd]

where can i get that number. 

[softech]

---

@bertrandd wrote:

the phone is unluck alreay

---

@bertrandd   if you have multiple phones, your niece's and yours, try PM sim on both phone and if you see error like this on both phones, you need sim card puk:

“PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

[bertrandd]

the phone is unluck alreay

[dust2dust]

The niece phone could be a different thing. Her phone might be locked to her provider. Is she with Telus/Koodo/Public? If not then it's possible her phone is locked depending on how old it is.

[softech]

---

@bertrandd wrote:

but its not the phone it the sim cart that locked i put it on my niece phone and ti say lock

---

@bertrandd 

if you see the same error on different phone, it does look like a sim card lock issue, and you need a sim PUK.  PM support can help and you dont need to cancel the account

         open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6
                   or message them here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
           **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

[hTideGnow]

HI @bertrandd  sim card lock.  did you try 0000 or 1234?

if not, you submit ticket to PM agent and they can provide sim card PUK.  you can message them:

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[bertrandd]

but its not the phone it the sim cart that locked i put it on my niece phone and ti say lock

[dust2dust]

For the PUK, depending on the actual message, you'll need to contact support or your previous provider or maybe even Samsung if you have a Samsung.

If you are/were with Koodo prepaid then you'll need support to do that transfer. If you're on Koodo post-paid then you can transfer it yourself. Not sure why you say you can't.

You already have the link to support provided above.

[hTideGnow]

HI @bertrandd 

there is  really nothing we can help? tell us what is the problem first

or if you decided to go, login My Account and turn off Subscribed from Payment page, Manage subscription

[softech]

@bertrandd 

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn of Subscribed) , you can do it by one of the following:

• If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
  enter the account pin, then Press 5 for Autopay and 2 to remove
•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[bertrandd]

ok now how can i cancel my acount

[hairbag1]

@bertrandd 

if you plan to port your number to a different cell provider, your account is automatically closed after successfully ported. BTW..make sure your PM account is Active until port completed.

[hTideGnow]

HI @bertrandd 

there is no number to call and talk to agent.  Please submit your ticket here:

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@bertrandd   what is the issue? do you mind to share?

PM support is all online, so, you can raise the question here in the community and fellow customers can try to help

or you can engage them via proper channel, message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[bertrandd]

the issue is my sim cart is locked. i need a puck number. i cant have my phone number that i use to have with koodoo. its a mess 

[Yummy]

Let us know what issue do you have and we might be able to assist.

You are talking to customers like yourself. Agents do NOT monitor nor accept requests through this forum.

Last option is to contact agent through ticket or direct mail.