12-03-2021 02:56 PM - edited 01-04-2022 05:03 AM
ask me to contact public mobile team directly!Anyone can help me out here?
12-03-2021 03:38 PM - edited 12-03-2021 03:39 PM
Did you try the forgot password link ?
https://selfserve.publicmobile.ca/forgot-password/
Try using a different browser and incognito. Also try clearing your cache and cookies then reboot.
If you still need assistance then submit a ticket to a CSA.
Here’s when and how to contact our Customer Support Agents:
12-03-2021 03:26 PM
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
you can try Forgot your password visit Here link, and enter your email address,
check your email spam,
or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
and them will reset for you,
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck.
12-03-2021 03:03 PM
Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"
or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.
After sending the message, watch your community inbox for their reply.