my account

[philgrassa]

I can't access My Account to pay invoice 

[Yummy]

Do not change your password right away. Try one of these first:

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[hycm53]

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@philgrassa wrote:

I can't access My Account to pay invoice 

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Try using computer and private or incognito mode browser to login. 

[walker1 · Accepted solution]

@philgrassa 

Try again, but try logging into your account using a browser in incognito or private mode instead.

You can also pay your bill by calling 611 from your mobile phone if you have a credit card on file, but you'll need your PIN number. If paying with a voucher you won't need your PIN number though.