my account not recognize by public mobile.

[K-Dawgz]

I have been trying Nov and Dec to get the $34.00. Month subscription and the app and online service is treating me like I don’t have an account. Even after I logged in it say register. Thought there was a public site issue or overload over Xmas. Still won’t recognize my account and the plan is now not available anyway. Not very happy as I tried for a long time.  I have another account for my daughter that I also pay for and was able to switch hers but not mine. 

[K-Dawgz]

Yes I have always been able to sign into my account no problem. I have been a customer for about 7 years. I have the eversafe login already

[Dunkman]

@K-Dawgz 

Were you able to access your account before?  How long have you been a customer?  Public mobile did change to the everSafe login system earlier in 2023.  If older customers, you had to create a new Eversafe login.  

https://www.publicmobile.ca/en/on/get-help/articles/eversafe-faqs

[Handy1]

@K-Dawgz  So are you paying for 2 PM accounts /plans ?? If so and you only have access to one of those accounts please submit ticket with support to help you gain access to the second account 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437