my account is deactivate

[johnson1]

when i try to get in my account its say my account is deactivate

can someone help !

[Dunkman]

@johnson1 

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@johnson1 wrote:

can i juste activate my number and go with a other company?

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Sorry, we missed your message last week.

As long as your account is "active", you can port to another company.  

[johnson1]

can i juste activate my number and go with a other company?

[JoyLuck]

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@johnson1 wrote:

Its been like a month that its not working me I thought that it was going to leave but as they did not I decided to contact you and it still does not work

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Contact a moderator and ask for assistance to get into your account.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[johnson1]

Its been like a month that its not working me I thought that it was going to leave but as they did not I decided to contact you and it still does not work

[RosieR · Accepted solution]

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@johnson1 wrote:

i still have the service bet my LTE its not refreshing and when i decide to go and check in my account deactivate idk why

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@johnson1 try this ..

• Restart your device helps clear up minor glitches, just like restarting your computer, often resolves various issues.
• Power your phone off, wait few seconds, then power it back on.
• Retry accessing the web.

If your device has a removable battery, remove the battery and put it back in before turning your phone on again.

[johnson1]

i still have the service bet my LTE its not refreshing and when i decide to go and check in my account deactivate idk why

[RosieR]

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@johnson1 wrote:

when i try to get in my account its say my account is deactivate

can someone help !

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Hi @johnson1 it could mean that you had not paid your services for more than 90 days.  If this is true, then your phone number is gone, and you will need a new sim card if you want to activate a new account. 

If this is not the case, do you still have service?  If yes, that's good.  It might just be a glitch so contact a moderator as suggested above.

If you don't have service, then you might be victim of port fraud.

>> check out if your phone number had been ported out by using reverse phone search

If any case, Please call our Porting Team ****

they might be able to help you. 

Best wishes

[JK8]

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@johnson1 wrote:

when i try to get in my account its say my account is deactivate

can someone help !

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What does it say when you dial 611 from your phone?

[computergeek541]

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@johnson1 wrote:

when i try to get in my account its say my account is deactivate

can someone help !

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@johnson1  Does your service still work?

[softech]

I think the Chat Bot is your friend now

Alternatively, you can send a private message to the Moderators by :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437