made payment to my account

[elizebeth]

made payment to my account to change my current plan but did not realize it was automatically taken out of my account even though the account was deactivated which made me think it would not automatically be taken out, and now am unable to afford the plan i wanted is there any way to be reimbursed the money so i can change my plan 

[darlicious]

@elizebeth 

Yes the sooner you contact customer support with this issue the better it is as they will likely fix the issue and credit your account and then apply the plan that you want to change to. Contact customer support via the links supplied in the previous posts.

[dabr · Accepted solution]

@elizebeth   So you made a plan change and the account also renewed at the same time?  You'll need to submit a ticket to customer support and they maybe able to switch you over to the plan you want and credit back the double payment although there's no guarantees, but they are good about honest mistakes.

Here's a link to the chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message, if unable to submit a ticket, to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Timer]

@elizebeth 

you need to contact PM support team by private message CS_Agent