loging loop

[Me23]

Hi,  I can logging to my account, but by mistake I click to add a sim card and now I'm stuck in a loop to complete, but I'm already a customer.  I want to know how to get my selfeserve page back.

If I click go to login, I'm going back to the  logging page and the same user/pass I used 2 min ago doesn't work anymore.

I really don't know how to go back

Thanks for you help

[Me23]

Just submitted the ticket.  Waiting for the answer back

[Me23]

Unfortunatly, no luck to get my account back

[will13am]

@Me23 , if you are using a browser, use incognito mode to clear the cache information. If you are using the app, delete so cache and force close, reopen app. Hopefully that will allow you to login. 

[hTideGnow]

hi @Me23  your EverSafe login was not completely setup.  Please submit ticket with CS agent here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437