log in loop

[Kelly-S]

Hi there,

I am unable to get past the log in page.  It keeps asking me to "resume activation" or "return to log in".  When I click resume activation, it gets me to an error page error code xxxx.  If I return to log in - just loops me around to the same page.  Help. I would like to activate and subscribe, but now am unable to get access to do so and am now concerned that this platform isn't going to work as promised.  Can anyone help me bypass or log in?

[hTideGnow]

Hi @Kelly-S 

you already activated? then just have agent to look into it.  Agents are nice here adn they usually able to resolve your issues without couple hours

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

And don't get scared by selected posts.  Every carriers have some goods and bads.  Overall, PM has good service on a Telus network with great savings

[Kelly-S]

Thank you, new here, appreciate the help!!

[Handy1]

@Kelly-S  

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437