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iphone s

siouxxx
Good Citizen / Bon Citoyen

i cannot receive calls and dont know why

1 ACCEPTED SOLUTION

Accepted Solutions

@siouxxx 

 

If not working in the AM, call porting assistance at 1-x

 

It's not available for any other account related inquiries, only failed ports.

 

View solution in original post

23 REPLIES 23

softech
Mayor / Maire

which province are you at?

 

is your data working?

can you make outgoing calls?  

can you text out or receive text?

did you try putting your SIM onto another phone to confirm if it is a phone issue or SIM?

 

One thing to try.  Power down phone, pull the SIM out clear it bit and put it back in firmly, power up and see if that works

@siouxxx 

 

What is the exact iPhone model?

 

Was it originally purchased (new) in Canada?

 

Are you certain it's not carrier-locked (ie: unlocked), not blacklisted (ie: not registered as lost/stolen), and not damaged/malfunctioning?

siouxxx
Good Citizen / Bon Citoyen

Iphone S bought in canada and i can send and receive text messages but i cant receive calls

Aasha
Good Citizen / Bon Citoyen

Have you transferred your number? The same was the case with me. I was not able to receive calls as I was having mixed services with the public and another service provider?

After complete transfer, the problem was fixed.

@siouxxx Try power down and pull SIM and put it back. 

 

It happened to me before once.  A normal phone reboot didn't work until I physically pull the SIM and put it back.

siouxxx
Good Citizen / Bon Citoyen

yes i transferred my number i can make calls but not receive. its frustrating

 

siouxxx
Good Citizen / Bon Citoyen

thanks i tried shutting down and restarting my phone but it didn't help

@siouxxx 

It is possible that your port is stuck.  Maybe check your old carrier SIM card to see whether it is still working.  

 

Your previous carrier will send a port request confirmation text to  your old carrier SIM card.  Did you respond yes?  

Here is some more information:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Aasha
Good Citizen / Bon Citoyen

Have you confirmed the message that your old provider sends that you want to transfer the number?

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