invalid SIM card

[SierraZ]

Hello,

I purchased a SIM card yesterday.   Every time I've tried entering it, it states INVALID SIM card?????????????     this is so frustrating.......

I need a phone number.  I have never had a SIM card before.

[esjliv]

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@SierraZ wrote:

Hello,

I purchased a SIM card yesterday.   Every time I've tried entering it, it states INVALID SIM card?????????????     this is so frustrating.......

I need a phone number.  I have never had a SIM card before.

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@SierraZ 

Did you get past the payment section of the activation pages?

Insert the SIM card, reboot your phone, and see if you have any services.

Are you able to log into the Self Serve account?

https://selfserve.publicmobile.ca/Overview/

IF so, what does your status say?

[JK8 · Accepted solution]

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@SierraZ wrote:

Hello,

I purchased a SIM card yesterday.   Every time I've tried entering it, it states INVALID SIM card?????????????     this is so frustrating.......

I need a phone number.  I have never had a SIM card before.

---

If your credit card was not charged, try activating again, but this time use the live chat for activations.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

[Anonymous]

@SierraZ 

i suggest you can try it for a different Browser

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here  

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

How To Activate Online visit Here  for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here 

Plus, get 2GB of monthly bonus data for free* when you activate on plans $35/mo+

online only for that Promo code for 2GB ,  2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB you know,

put it the email for it and the same email when the do a new activate, HERE  ... and about that 2GB promo code No one know expiry date, each time the say something so here a link and the say put it a email so when you like to Activate put it both code one for promo another one for refer a friend and you will receive a one-time credit of $10. the will applied with 72hr,,,, if you don't have a code for refer a friend let me know by Private Messages i will send to you,
plus Set up AutoPay and you will receive a $2 credit every 30 days. 

Good Luck and your welcome to Public Mobile

with a Beautiful Service 

you will be very happy

[BKNS27]

@SierraZ 

Clear your browser and go into incognito.

Double check the last 9 numbers before go to the next step.

If you still have an issue, contact the CSAgent by clicking on the SIMon chat button and type in “create ticket” and an Agent will try to help you with your activation.