incoming calls go to voicemail

[ttrimper578]

Ported my number in approx 3 hours ago,out going calls work fine but all incoming calls go directly to voicemail(have power cycled phone twice)....any ideas on how to fix?

[Bear-e]

Incoming calls go to voicemail. I-message and data work ok. not i/c text.  Switched from Fido 3 days ago. I need my phone working. How do I contact Public Mobile support to fix this?

[BKNS27]

@ttrimper578 

Sometimes rebooting the phone will fix it. Try powering off the phone and wait a few minutes then power back on again.

If it is an iPhone, go to your Setting>Focus>disable Do Not Disturb.

[ttrimper578]

thank you

[esjliv · Accepted solution]

---

@ttrimper578 wrote:

Ported my number in approx 3 hours ago,out going calls work fine but all incoming calls go directly to voicemail(have power cycled phone twice)....any ideas on how to fix?

---

@ttrimper578 

This can be the normal part of the porting process when changing providers.

Cell number could take 2-3 hours, while landlines/voip could take around 7 days.

If other services are working that is great. When incoming calls start to work the port should be complete, as incoming are usually the last to port over.

If this was a cell number you ported/transfered over and it takes much longer, call the Telus Porting Phone Number to check on your port.

I just Private Messaged YOU the number!

[Anonymous]

@ttrimper578 

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

for android visit Here link ,

and do Rebooting your phone 

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone,

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

and do again Rebooting your phone,

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..