iPhone SE not receiving/sending messages to Android devices

[NF75]

Hi. Recently set up My Father in law's phone on PM. The phone's an iPhone SE (A2275). Currently the phones makes/receives all calls, data is working, but only sends and receives messages from other iPhone devices. Won't send/receive messages from android. I've done some googling but haven't been able to find a solution. As a life long Android guy, I'm at a bit of a loss. Any advice?

[ATHENS]

Check your phone’s settings- maybe it’s just set to iMessage. Make sure you enable MMS and SMS 

[Phil_Adelphus]

@NF75  I'm not sure if it is all new customers but certainly quite a few.  There's an announcement here.  Yes affects both iPhone and Android, with iPhone it can affect iMessage set up too.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me... 

[NF75]

Yes sms and mms is enabled. Forgot to mention the number was ported from rogers. That glitch affects all new customers regardless of device? Both iPhones and Android?

[Phil_Adelphus]

@NF75   there's currently a technical glitch with SMS messages for new customers.  He needs to contact customer service (use the chat icon bottom right to submit a ticket) and they will fix it.  I'm assuming he has SMS and MMS enabled in iMessage settings?