iMessage stuck on activating, sms not being received

[Jaleelhamid]

Recently switched to public mobile. iMessage is stuck on activating and isn’t activating.

I sent a text to 2 people who have Samsung phones and they haven’t received my text and the text is not failing on my end.

Anyone know what to do? Why is SMS such an issue on Public Mobile?

I have tried rebooting. I have e sim set up. Latest software update.

[hTideGnow]

hi @Jaleelhamid yes, send the message from their own Login, and you have to keep checking all 3 accounts for agent's replies

[Jaleelhamid]

I will message them. This sucks, I brought 3 people over to public mobile. They are all having issues. Do I need to send a separate message for all 3 people?

[hTideGnow · Accepted solution]

hi @Jaleelhamid don't wait for them push the fix to everyone, it is quicker to submit ticket by direct message and ask them to fix yours first 

[Jaleelhamid]

Thank you! So will the eventually release a update to fix it automatically on their end?

[hTideGnow]

hi @Jaleelhamid 

Yes, if only SMS an issue, it is a PM system problem with new activation.   Voice, data both work but just SMS is the problem.  And with the SMS problem, it will affect account verification.   PM is aware of the problem and can only fix the issue one account at a time.   

Please submit a ticket with CS Agent by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Chalupa_Batman]

Hello @Jaleelhamid 

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features,  and we understand how frustrating this can be. Our teams are working diligently to find the cause. 

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated. 

Thank you,

• Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.