01-14-2019 07:30 PM - edited 01-05-2022 03:03 AM
01-14-2019 07:50 PM
Sorry for you @Murray. Have a nice experience with another company!!
01-14-2019 07:48 PM
Login to you account and disable autopay and delete your credit card from your account.
The simplest way to cancel PM account is to port out your PM phone number to another carrier.
If you don't need your PM number, do nothing after disable autopay. You account status will become suspended on your next renewal date. 90 days after suspension, your account will be canceled.
01-14-2019 07:36 PM - edited 01-14-2019 07:37 PM
@Murray I am sorry to hear that you are frustrated with the service. When you send a pm to the moderator team, you are actually talking to a human. But yes, there is a delay as they are running behind.
To cancel, all you have to do is turn off AutoPay if you have enabled, andremove your cc (not required, but safe to do so). Then when you port out your number, your account will get canceled automatically. When you port out, make sure your PM account status is active. Since its a prepaid service, you will not get anything back for cancelling.
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
01-14-2019 07:36 PM - edited 01-14-2019 07:36 PM
@Murray. How do I terminate my existing Public Mobile account
All you need to is stop paying. If are subscribed to automatic payments, be sure to disable that. If within 90 days of your last day of your service last working, you change your mind, you can resume service by making a payment.