how to get $24 for 4G data for existing users?

[jessie345]

I checked there is a new plan, which is $24 for 4G data, the plan is very good to me. but when I signed into my account and would subscribe to this new plan, the new plan is not in the list. why the existing users cannot see this plan?

[T250cc1]

Ask for a upgrade to 4G in nice manner when contacting Customer Services . Hopefully, they will respond positively. Once they agreed to your upgrade request ,they will ask you if you want to proceed. Make sure to log-into your account frequently to checked for email notification. That is the way they communicate with you. If you got legacy points, keep it. Just upgrade your plan, your discounts will continue to apply to your new plan. Good luck

[Handy1 · Accepted solution]

@jessie345  Only way is to ask support , they can sometimes help others have confirmed getting this plan just by asking for it 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437