how can i link phone no to account

[Community_QA]

@SPSingh   CS will be able to help quick.  Last time my partner open ticket, all sorted out in an hour. But of course, not sure anyone working this time of the night.  Maybe tomorrow morning

[dust2dust]

So that sounds like you're not able to login to your account. Look through all your email inboxes for the welcome email from when you signed up. Or even other marketing emails. That would be the email address/userid/login id for your account.

[softech · Accepted solution]

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@SPSingh wrote:

I am not able to find the associated email account with my public mobile no.

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@SPSingh   in that case, you can try to use Password reset and pick the option to send to email , then try to enter all email addresses you have and see which one got the code

if you still unable to reset it that way, open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Timer]

@SPSingh 

contact support team by CS_Agent  to get your info.

[Community_QA]

@SPSingh   you opened the account, and the number is linked to it.  What you trying to do?

[softech]

@SPSingh   did you get a new sim card and try to link the number to the new sim card?

if that is the case, login to My Account,  click Change Sim card from Quick Link on top , then enter the new sim card number and follow the prompt

https://selfserve.publicmobile.ca/en/account/edit/your-account

[SPSingh]

I am not able to find the associated email account with my public mobile no.

[NDesai]

@SPSingh Please specify what you mean by "link phone no to account". Are you inquiring about porting in your number from another carrier to Public Mobile?