10-22-2021 07:02 PM - edited 01-06-2022 03:51 AM
someone help me this service is the worst i ever paid for no support unreaal!!!!i cant text anyone but i can get texts calls call out but no texting back
10-23-2021 01:08 PM
How long have you been PM customer?
When did you start to experience this issue?
Just saying 'it is not working' does not help us to assist us to resolve your issue.
10-23-2021 12:51 PM - edited 10-23-2021 12:52 PM
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
and try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
and go Changing APN Settings On An IPhone
click Here link,
or visit Here link,
and go Changing APN Settings On Android device
click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.
Here’s how to contact Customer Support Agent by CS_Agent,
Good Luck..
10-22-2021 07:17 PM
Do you have an iPhone or an Android phone? If it's Android have you accidently enabled RCS chat features? Are you chat bubbles dark blue? If so open your messagee app and go to the 3 dots at the top left. Settings>>chat features and toggle it off.
I have had this happen 4 times now in the past 3 months without even knowing how I did it. It's very annoying to say the least.
10-22-2021 07:06 PM
@PrettyTammy wrote:someone help me this service is the worst i ever paid for no support unreaal!!!!i cant text anyone but i can get texts calls call out but no texting back
@PrettyTammy, did you just port into Public Mobile? If you haven't how long have you been experiencing this issue?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
10-22-2021 07:04 PM
@PrettyTammy wrote:someone help me this service is the worst i ever paid for no support unreaal!!!!i cant text anyone but i can get texts calls call out but no texting back
Try one or more of the below:
*turn off your phone, leave off for a few minutes, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*reset network settings