having trouble transferring my number. I entered incorrect ESN/MEID.

[Mommacoconut]

Im having trouble transferring my number. I got a message saying "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

I hit the link because I was impatient after 10 minutes wait. Big mistake.  I get the run around and I've given in . Now I'm in this forum. I want to speak with a human. I need to resolve this asap as this us also a work number and I wanted to sign up my kids too. Was BELL better than this after all? Please call me.

[darlicious]

@Mommacoconut 

I am happy to hear you have gotten it sorted out. If you have any further issues when activating your other accounts hit us up on the community. We are here to help.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[esjliv]

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@Mommacoconut wrote:

Use the your account number of old provider not your IMEI . It got stuck at 2nd action when the old provider was to release me.

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@Mommacoconut  yes, I wish Public Mobile would push the account numbers rather than IMEIs. These can trip up the porting process occasionally.

Glad you are set up to go! 👍

[Mommacoconut]

Use the your account number of old provider not your IMEI . It got stuck at 2nd action when the old provider was to release me.

[Mommacoconut]

That port phone number you guys gave me worked!!!

Thank you all.

[darlicious · Accepted solution]

@Mommacoconut 

No one is going to call you. Call the telus porting department. Press (1) then enter the number you are trying to port. Then wait for them to connect and give them your account # for the number you are trying to port. Keep the old sim card in the phone to reply YES. The port will complete within a few minutes to a maximum of 2 hours. But shouldn't really take more than a half hour. Once the old sim stops working you will recieve incoming calling on the pm sim card. You do have outgoing service and data working on the pm sim card currently?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[esjliv]

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@Mommacoconut wrote:

Thank you. I waded through again and stumbled on leaving a message. Hopefully they'll call me soon.

I tried to restart my sign up but now my SIM card # is no longer valid/used.

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@Mommacoconut  - I would not bother to try and reactivate, it may trigger another charge to your credit card.

These are common blimps for porting to other providers. I am sure it is a quick fix once actioned. 

I would call that porting number again, and hit zero, repeatedly to get an agent.

[hTideGnow]

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@esjliv wrote:

@hTideGnow  oh, so you missed that last (middle ) part of my post..... 🤣

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Hi @esjliv   my apology!

but question, does the Telus chatbot work?  I know the activation chat is useless, they will direct people back to the Community, how about the Telus chat you posted?

[Mommacoconut]

Thank you. I waded through again and stumbled on leaving a message. Hopefully they'll call me soon.

I tried to restart my sign up but now my SIM card # is no longer valid/used.

[softech]

@Mommacoconut   You probably got the Porting team phone number already, call them.  

The email might say someone will contact you , I don't think they will.  😞  

[esjliv]

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@Mommacoconut wrote:

Thanks but I'm with...was with Bell

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Telus owns Koodo and Public Mobile. So it the porting is done under the same family of companies.

🙂

[Mommacoconut]

Thanks but I'm with...was with Bell

[darlicious]

@Mommacoconut 

It will be faster if you call the telus porting department to reinitiate your port request. Use the account # instead of your IMEI # as there is less of a chance of an error. Call the telus porting department # as given in your private messages.

If you have more questions we are here to help you.

Welcome to public mobile!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[esjliv]

@hTideGnow  oh, so you missed that last (middle ) part of my post..... 🤣

[hTideGnow]

HI  @Mommacoconut   There is a number to call to talk to live person to update them with the proper info. 

I will private message you the phone number.  Click on the envelop icon on the top right and you will see my message

[esjliv]

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@Mommacoconut wrote:

Im having trouble transferring my number. I got a message saying "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

I hit the link because I was impatient after 10 minutes wait. Big mistake.  I get the run around and I've given in . Now I'm in this forum. I want to speak with a human. I need to resolve this asap as this us also a work number and I wanted to sign up my kids too. Was BELL better than this after all? Please call me.

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@Mommacoconut  - only way to resolve a porting issue is through a ticket with Public Mobile representatives.

You can use this direct method help for porting: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

Or, maybe the Telus porting number can help you. I will private message you the phone number...we are not allowed to post it here. 

Check your private inbox messages.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[Yummy]

No PM human support here. Only us, customers like yourself.

You have to contact agent: Public Mobile's Customer Support Agents (CSA) can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Do not wait for anybody to contact you...

Do not wait too long. Sooner you contact agent, sooner they will help you out.