funds between accounts

[Rxtodd]

 I have 2 Public Mobile Accounts.  This morning I accidentally topped up the wrong account.  I put $40 into an account that is being closed, it should have gone into the other account.  Could that $40 top-up be transferred to the other account?

[tbark]

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get help with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, but can be up to 48 hours.
• There is no need to send multiple messages.

[ShawnC13 · Accepted solution]

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@Rxtodd wrote:

 I have 2 Public Mobile Accounts.  This morning I accidentally topped up the wrong account.  I put $40 into an account that is being closed, it should have gone into the other account.  Could that $40 top-up be transferred to the other account?

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You will need to message the mods and ask them to do this for you

To send a private message to a moderator click this link.  In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                    - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators