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extra charged to my credit card

mynayyar
Great Neighbour / Super Voisin

Hi I have cancelled service but public has again charge the monthly fee to my credit card.

Please help how to get it back

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

 

@mynayyar 

You wrote a similar post 2 days ago:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extra-payment/m-p/739851

 

How did you cancel your account?  Did you port the number to another company?  More details would be helpful.

View solution in original post

7 REPLIES 7

S--S
Mayor / Maire

@mynayyar 

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

 

or you need to  Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..


@S--S wrote:

@mynayyar 

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to  Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number, 
  • your phone number,
  • your account 4 digit pin,
  • your Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..


@S--S....I think the OP no longer has, or wants a PM account.

 

@mynayyar 

You wrote a similar post 2 days ago:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extra-payment/m-p/739851

 

How did you cancel your account?  Did you port the number to another company?  More details would be helpful.

View solution in original post

S--S
Mayor / Maire

@hairbag1 

maybe they are not transfer completely old number or getting new number from another company and forgetting to remove credit card from public mobile,

 

@mynayyar 

for public mobile 30 day Prepaid Service No refund, 

 

Yummy
Deputy Mayor / Adjoint au Maire

@Dunkman wrote:

 

@mynayyar 

You wrote a similar post 2 days ago:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extra-payment/m-p/739851

 

How did you cancel your account?  Did you port the number to another company?  More details would be helpful.


You are correct. WHY staring another (same) topic with same question????

 

I suggested removing credit card from account. No way client will be charged if PM has no card on file.

And of course, no follow up on first topic nor any kind of feed-back from OP. Sigh...

CountyDownIeUk
Model Citizen / Citoyen Modèle

@Yummy wrote:

@Dunkman wrote:

 

@mynayyar 

You wrote a similar post 2 days ago:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extra-payment/m-p/739851

 

How did you cancel your account?  Did you port the number to another company?  More details would be helpful.


You are correct. WHY staring another (same) topic with same question????

 

I suggested removing credit card from account. No way client will be charged if PM has no card on file.

And of course, no follow up on first topic nor any kind of feed-back from OP. Sigh...




@Yummy 

You can remove your card and any one leaving or cancelling any kind of an account would be considered as careless for not doing so beforehand. But what makes you think that the card has been permanently removed and could be in another cubby hole??

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