email not working

[bootpond]

my email isn't working. not receiving messages to reset my password.

[computergeek541]

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@bootpond wrote:

can't open a ticket if i can't sign in

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During the ticketing process. options are given to open a ticket without needing to provide Self Serve account credentials.

[hTideGnow]

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@bootpond wrote:

can't open a ticket if i can't sign in

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HI @bootpond   if you follow my notes about, you can

but let's make it easier, just message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[bootpond]

can't open a ticket if i can't sign in

[MrSpock]

@bootpond  hello if you forgot password    you will need to open a ticket through Simon to speak to a customer service agent they will help you  Click here or you can send private message to a CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Too many attempts to reset password will lead to temporary account lock.

You have to be sure you use correct email. Preferable is to use the same email for PM account and Community to get rewards. If you are getting emails from Community email should be OK.

As for account, if you cannot log in or reset password, contact agent for assistance.

[hTideGnow]

HI @bootpond   Your email isn't working as you no longer able to access your email account and hence cannot reset the password?

or you can access your email account but just cannot find the reset password email ?  Check Spam or do a search on the inbox

If that didn't help, open ticket with PM CS agent and they can assist in resetting your password or they can also help to change the email address used to login to My Account if you no longer able to access that email account:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@bootpond 

If you tried too many incorrect password, your self service account may be locked out for one hour and you unable to reset password also for one hour.  You can try to reset your password after one hour. The website is also finicky at times. You could try a different web browser, clear cache or incognito mode. 

If that does not work, you will need to contact customer service agent as described above. It may take a few hours for CSA to respond.  

[RossN · Accepted solution]

@bootpond 

1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email and new password 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply