you need to Contact Customer Support Agentby CS_Agent,and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.
only them will change for you.
Here’s How To Contact Customer Support Agent
you can send a private message toCustomer Support Agent by Click Here link,
please include in your message,
Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Monday to Sunday: 6 AM to 10 PM EST
Note: Public MobileNoSupport by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)