email address is not verified

[RV]

I've just signed up to activate my SIM card. My payment has not yet gone through. I was able to click 'Finish' and to get to the login page for my account. When I try to login I receive a message that my login attempt failed. So I tried to reset my password and I get a message that reads 'Sorry, we're unable to verify your email address. I've received a welcome email but still cannot get into my account to finish setting up.

Any help is resolving this issue is appreciated.

Thanks!

[RV]

Hi,

I've tried clearing my chache and also used a different browser (IE 10 and Firefox) and that has not resolved the issue. I hope someone will reach out with a solution soon.

[JaK]

Hi @RV;

Sorry to hear you are having activation issues. One of the moderators can help, unfortunately due to the popularity of this latest promotion they are swapped and may take a bit getting to you, tagging @Shazia_K. In the mean time try a different brower or clearing the cache (sometimes it help, though sounds unlikely in this case...)