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eSim

Brr5000k
Good Citizen / Bon Citoyen

 the eSIM was already installed and then deleted,how do I get a new eSIM will be required

1 REPLY 1

softech
Oracle
Oracle

@Brr5000k 

usually if you deleted it, you need to rebuy it.

For eSIM with new phone, you have to re-buy a new one for $5.  
Yes,  while eSIM is "cool", there are disadvantages as well.  For eSIM, if you have a new phone, or if you ever wipe your phone, you will have to re-buy a new eSIM again.   There is no such problem with Physical sim card.

To rebuy new eSIM, First, download the app on your new phone, click   or    at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now.  You can buy and install eSIM from there

However, if it is a new activation, and you deleted by mistake, I heard stories that support able to provide a courtesy replacement, please message support here

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

 

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