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eSIM

Caro11
Great Neighbour / Super Voisin

I activated my eSIM and it didn’t work. It seems now I deleted it, how do I reinstall it?

3 REPLIES 3

Meow
Mayor / Maire

Great 😞

Now go and buy physical SIM instead.

HALIMACS
Mayor / Maire

@Caro11

 you deleted it?

 

softech
Oracle
Oracle

@Caro11 you shouldn't delete it.  Please check again on the Sim Manager screen, or Settings >Cellular and see if the esim is there.

Usually, you have to pay $5 to re-buy a new esim if you have deleted it, but since it is a new activation, maybe support staff can help.  Please message them and see if they can generate a new one for you:

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

 

 

 

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