3 weeks ago
3 weeks ago
click on this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Wait 5 to 10 seconds and you should see the To field populated with @CS_Agent
if you don't see it, try using another browser
3 weeks ago
I tried to private message cs_agent but no name could be found to send to.
3 weeks ago
so, there is no esim installed on your phone?
ask support to resend you the esim. please submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Porting is another issue, it can be done quicker. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call