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data usage during Montreal ice storm power outages

fredfor
Great Citizen / Super Citoyen
So I was reading that Bell, Rogers, and Telus will be waiving data limits since so many people are without power in Montreal: https://montrealgazette.com/business/telecom-companies-waive-mobile-data-limits-in-aftermath-of-queb... Aside from this news article, I can't find any actual statement from Telus though. Anyone have an actual statement from Telus?
2 REPLIES 2

Luddite
Oracle
Oracle

@fredfor  Nothing from PM announced, but review your circumstances with the CSAs. 

To open a support ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

 

If you have problems submitting a ticket via SIMon just send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

softech
Oracle
Oracle

@fredfor 

 

Yes Telus and Koodo have plan for that , but no news from  PM. (I think none of Tier 3 provider is doing anything at the moment)

 

Telus said its decision will apply until April 30 and extend to customers of its low-cost Koodo unit as well the main brand

 

 

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