cancel
Showing results for 
Search instead for 
Did you mean: 

credit card pAYMENT

sangeeta1
Great Neighbour / Super Voisin

Hello ,

I have just moved to public mobile and they have charged me twice from two different credit cards

 

4 REPLIES 4

dabr
Mayor / Maire

@sangeeta1   Just to clarify you are seeing duplicate charges on two different credit cards and not just pending charges which are showing twice on one credit card?    If it's pending charges, then the second duplicate charge will drop off in a day or two.

Moved:

softech
Oracle
Oracle

@sangeeta1 wrote:

Hello ,

I have just moved to public mobile and they have charged me twice from two different credit cards

 


@sangeeta1   2 different credit cards or 2 different credit card transactions?

 

did you try logging into My Account and check the Transaction history (https://selfserve.publicmobile.ca/Overview/payment/Payment-History/) and see if there are multiple Top up lines, something like "Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit" ?

 

Did you recall having problem when you activated PM and you need to go back and re-activate?  Maybe at one point of the activation , the page didn't displayed properly and you have to start over again? Maybe an 821 error?

 

If you recalled you entered issue with activation in the beginning and you have to restart over , it is possible that multiple accounts were created and hence charged multiple times, open a ticket with PM Support and have them confirm.  If they are really from different credit cards, you will likely have to provide them both credit card numbers.  To open ticket with PM:

 

Spoiler


1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.


2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

BeachNBeer
Deputy Mayor / Adjoint au Maire

@sangeeta1  Did you try to activate and experienced an error or something causing you to try another card? Is the additional charge in your account balance? If so, it is recommended to simply leave the funds in the account and it will be used for a future payment towards your 30 day bill as it could take a while to receive a refund. In any event  you will have to open a ticket with support for them to investigate the issue.

 

Contact customer service agents. 

 

Open a ticket via: 

 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

 

or send a private message to: 

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

 

Sorry for the inconveniences this may have caused you. Public Mobile will sort it all out for you. 

 

If you used a referral code for a $10 signup bonus that will be credited to your account within 72 hours of activation. Welcome to Public Mobile!

Need Help? Let's chat.