credit card issue

[brent1953]

why wont my public mobile account take my new credit card? its the same card same card number  i have always used just a new expiry date n cvv number. its acatvated also..

also can i use 1 credit card for more then 1 public mobile accoount?

[darlicious]

@brent1953 

You are only allowed two attempted or successful payments before having to wait an hour. Has anything else changed other than the expiry date? Double check the billing address, name, ALL CAPS?

[softech]

@brent1953   Yes, you can have the same credit card to add to different account.  Keep in mind, if you add it to 3 or more accounts, it is best they don't have have the same plan amount and due on the same day.  If PM send the same payment amount to the credit cards on the same morning for so many accounts, credit card might think they are duplicate charges and will decline.  But if just 2 accounts, usually it is ok

For updating the credit card with the new expiry date, usually it has no problem.  But you cannot try it for too many times within the same hour.  Try to wait an hour of two first, and then use a Incognito mode browser and try again.  

If it still fail, open ticket with PM support and have them check the account, hopefully you didn't try too many times earlier and triggered a fraud lock

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[esjliv · Accepted solution]

@brent1953 - yes, you can use the same credit card for more than one account.

As for the issue about accepting your card..., too many failed attempts may temporarily lock your card with public mobile. Try waiting an hour before you try again.

When you do try again, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent