couldn't pay automatically

[Becool29]

Hi, to anyone who knows this BETTER than I do:

I got MSM today from PM saying my service can't be renewed because PM could not receive my payment, thus I have to login my PM account website to make a payment manually, yet, here is the description under Manage Subscription: You are currently subscribed! If I understand correctly, I AM on automatically payment plan, or NOT?
Can anyone tell me what else should I check to make sure it wont happened again in January 2025???

Thaks!!

[Becool29]

thank you for your advice, @JONMILLS , fortunately I wasn't being charged TWICE, and the service resumed as soon I made payment manually online using the payment method I set up for my "auto- payment" plan before😊, I just wish the system is stable and error free enough that I don't have to be worried when it's time to pay, after all, it's the purpose for this "setting", isn't it?🙄

[JONMILLS]

Happened to me in October

This is what i did.

Back in October when i had this happen.

I contacted cs agent

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

I had to provide screenshot to show i had been billed twice. I believe i took a shot of inside my account under transaction details, and i gave a screenshot showing my credit card statement.

That did it and they credited my account so i wasn't billed the following month.

[Becool29]

LOL, today must be one of those rare occasions you mentioned🤣, I got, and thanks @hairbag1 

[hairbag1 · Accepted solution]

@Becool29 

as long as your plan features are working as expected, all should be fine. Just keep an eye on your account the day after regular plan renewal to make sure all is happy. Be aware that on rare occasions, autopay can fail. In that case, you can just log in to your account and make payment with on-file credit/debit. You will need to know your PM pin number, if you use 611 to renew.

edited

[Becool29]

@hairbag1  but is it possible the system making the error of not getting my payment even though I AM on automagical payment subscription? 'cos I'm 200% sure that was my setting before I made the payment manually today, and THAT is the reason making me wondering if there is anything else I did not set up correctly?

[hairbag1]

@Becool29 

naw...been that way for several years....BUT...if you've never needed it, you wouldn't know.

[Becool29]

Ahhh?! is it new? @hairbag1 , never heard of it before, thanks😁

[hairbag1]

@Becool29 

dial 611 to hear current plan status.