@DN1 you need to have the amount of the plan in your "available funds" before changing the plan otherwise it will fail! public mobile s payment system cannot handle this process. you need to help it along by adding the funds for the system to withdraw from
contact customer support mods to fix your account
follow these instructions
click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account
make sure to check your inbox(top right corner envelope icon) periodically, for a response
Log into your account and click change plan.
You have two options.
1 change now - not advised to pick this one. It will say top up now if you don't have funds to cover new plan. You are charged right away for new plan and no refund immunised days from old plan.
2 change at next renewal. The choice you want to pick. Your new plan you pick will be scheduled to start at your next payment due date and you will be charged then for the plan
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Hello @Ahab ,
You can do it from here, in your self serve account.
Hit Change Plan, then choose one.
BUT it is recommended to choose "next renewal date" because you will lose out what you already paid on your current cycle.
