change email address of account

[victoriaschende]

hello

I need to change my email address of my account.  Help please

[esjliv]

@victoriaschende  - only CSA can change your email connected to your My Account.

Submit a ticket to them. Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Community email can be changed by yourself in your settings.

[RossN · Accepted solution]

@victoriaschende 

 you need to contact a customer service agent they will help reset/change your account email 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[computergeek541]

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@victoriaschende wrote:

hello

I need to change my email address of my account.  Help please

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Load https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type "change self serve e-mail address".