cant find second account

[JRees]

I cant find how to get to my second account. can only access one

[softech]

@JRees 

the second account is working now? can receive calls?

8f so, message support to find the login email used

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[JRees]

i tried the forgot email link. i have a feeling that it was through a provider we dont have anymore. no emails coming to our other addresses .

[JRees]

Thanks, I will try that

[softech]

@JRees 

you can first try to Forgot email link  ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true  ) and then Forgot password link  ( https://eversafe.id.telus.com/user/forgotpassword?locale=en&ForceAuth=true ) on the login page there. They will send you the "hints" via SMS/email. 

If that does not help, please open ticket with PM support

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[toppy]

@JRees One email account for only a PM account (one phone # account).

Happy Canada Day

[HALIMACS]

@JRees 

did you create an eversoft account using the second email address that you activated with?