@ZyxXyz Are you trying to pay but unable to login to your account? Then your options are to contact customer support and if you're having difficulties trying to submit a ticket via chatbot (many people do), then the alternative is to send a private message to CS_Agent using the second link in my earlier response or here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
You also have the option to purchase a voucher from many retailers, but I've mentioned SDM, London Drugs, 7/11 and Shell because their voucher funds are available immediately and can be added to your account by dialing 611 on your phone. This will ensure that you get your account activated and working which leaves you more time to deal with submitting a ticket or sending a private message to customer support and waiting for their response.
FYI, all of us responding to you or others on this forum are fellow customers and can only offer suggestions and advice and cannot help with any issue that requires account access which includes changing your email or help with payment cards etc.
