cannot complete registration

[msbic1]

Good afternoon all,

I tried to register my relative using eSim. We could not complete the registration, because her AppStore is set to a European region and the PM app is not available there.

My card was already charged.

Can I reverse the charges? Or can I switch the account from eSim to a regular sim card?

[ValeryD1]

Try different browser for internet on the phone.

[dust2dust · Accepted solution]

Use your phone instead with the app. You don't need the esim in your phone.

[msbic1]

One more issue. The account is sort of stuck now. 

When I log in it prompts me to either to (1) complete registration or (2) go to login page,

no matter what I choose it throws me back to the login page where I have to enter the credentials again