can't get security codes on a dead phone

[MalcolmBC]

I'm trying to cancel an account, but I can't log in because I can't get the security code texted to a dead phone. The Submit a Ticket link takes me to a 404. What the heck???

[dust2dust]

How long have you had the service? Was this a kids watch thingy? Can you get the sim out? I would entertain keeping the account alive if I might think there's a future need for it to put in an actual phone. Especially if it's still on the old rewards system.

[MalcolmBC]

Thanks, but no. The number was on a GPS tracker that is now dead so I just need to cancel it.

[MalcolmBC]

Thanks for a link that works!!

[Hollister]

@MalcolmBC 

You can always call 1 855 4PUBLIC from another phone and turn off autopay. Your account will be closed automatically after 90 days from your next renewal date without a payment.

[dust2dust]

Do you wish to continue service here? You can move the sim to another phone and carry on.

Had you already gone through the new system switch-over?

[Handy1]

@MalcolmBC  To cancel you can port out number or you can have support remove credit card on file right away 

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                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437