08-15-2022 08:03 AM - last edited on 08-15-2022 08:07 AM by computergeek541
I recently switche my plan to the 4G plan, and I've been getting these " can't get MMS : Timeout" messaged randomly.
I have the same phone a before with the same settings as before,
is there some new setting I'm supposed to change on my phone or does anybody know why this is happening?
tried looking it up on the community but I can't find anything.
08-18-2022 06:44 PM
I wonder if it was a problem at the sending side. A text-like notification is sent to the recipient informing you of an MMS heading your way. I wonder if that's stored somewhere at the sending side. Then you let it download and it comes down from the sending side. But if there's a problem then maybe it can't be downloaded. Then suddenly it did perhaps after something at the sending side got fixed. But I don't know the inner workings of MMS sending/receiving.
08-18-2022 06:31 PM
@bucknekked So, you didn't even have to open ticket with PM and issue is resolved? It could be just some network issue in your area
Anyway, important thing is that it's all up and running 🙂
08-18-2022 06:06 PM
maybe the network fix it.
08-18-2022 06:04 PM
sorry, I got busy with work and forgot to reply,
the problem seems to have just fixed itself Tuesday. I was out getting lunch and 6 or 7 mms from a friend in the states just all decided to come through all at once.
haven't had the same problem since. don't know why this would have happened.
08-15-2022 04:39 PM
Delete the contact and Verify that their phone number is correct,add it again.
still not working tried this
and rebooting device.
08-15-2022 10:58 AM
@bucknekked if you have not open ticket with PM Support yet, open one first and see if they find out anything from their end:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
08-15-2022 10:57 AM
08-15-2022 10:34 AM
@bucknekked you are using Textra as your messaging app?
What happen if you use Google Message or your phone's native one?
08-15-2022 10:32 AM
I just cleared my cash and rebooted my phone and got a different message now..
"Can't get MMS : no mms connection"
but I just sent myself a 5.7mb picture from a voip app and it went through fine...
08-15-2022 09:37 AM
@bucknekked Are you on Android ?
If you have not done so yet, try to clear the app cache of the Messaging app and reboot the phone once after and see if that resolves the issue
08-15-2022 09:04 AM
sorry, I should have specified that I will randomly get these messages on my phone, and when I tap the retry button, nothing will come through.
so I asked a couple of friends to send me fairly large size pictures ( about 7mb) and they have come through fine,
but for some reason I keep getting these " can't get mms : timeout" messages even when I have full service. I don't have a limit or restriction to the mms I can receive and I can send mms fine.
08-15-2022 08:43 AM
I've had a friend send me a fairly large size picture and it's gone through fine, but I keep getting this random message that says " can't get mms : timeout, tap to retry" and I don't know what that's about. \
I'll hit the retry button and nothing will come through and I'll get the same message again a short while later.
08-15-2022 08:38 AM
@bucknekked wrote:I can send MMS, I've also been able to receive picture and voice messages mms, but for some reason I keep getting this message even when I have full reception... not sure what that's about...
@bucknekked so, you meant even it said timeout, you still can receive the media ? or you see the timeout error and you have to try again or try again later time before you can receive the media?
08-15-2022 08:30 AM
I can send MMS, I've also been able to receive picture and voice messages mms, but for some reason I keep getting this message even when I have full reception... not sure what that's about...
08-15-2022 08:11 AM
@bucknekked I assume you have already turned on Mobile Data, as MMS needs Mobile Data enabled.
have you try sending MMS to different person?
And you tried to send a smaller media , like picture smaller in file size?
Have you try to send mms from another area? just to rule out it is not a location related issue
Try to Reset Network settings once (but please note this will deleted all your saved Wifi as well, so you have to manually join those Wifi later)
If still fails, examine the APN settings again, or post your APN settings and we can try to help
08-15-2022 08:09 AM
Device settings for MMS are the same regardless of the type of plan. Can you send MMS? Is it only receiving that's an issue?