can not reach to 611

[Miguel27]

what problem in there?

I could not call 611. 

I could not reach them. I can not use my service ! !!! 

[wewedemon]

611 also wasn't working for me as it usually does....

I just tried it again and it's working now and I was able to make the payment.
Maybe try it now.

Good luck! I hope it works for you now too!

[RobertQc]

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@Miguel27 wrote:

I would like to add $10 voucher to 611. 

When I called to 611 it ended call. I could not reach 611 make payment.

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@Miguel27Go here https://selfserve.publicmobile.ca/

Login

Click "Make a payment"

Choose "Payment voucher" under "Payment Method"

Insert payment voucher number (PIN)

Click Submit

[RobertQc]

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@Miguel27 wrote:

what problem in there?

I could not call 611. 

I could not reach them. I can not use my service ! !!! 

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@Miguel27Is your phone active? Can you call other numbers? Does your phone say "no service?"

What happens if you call 1-855-4public?

[Miguel27]

I would like to add $10 voucher to 611. 

When I called to 611 it ended call. I could not reach 611 make payment.

[will13am]

@Miguel27, if you are not a legacy customer (have plan that predates January 27, 2015) 611 does not get you to customer service.  Can you explain further what your problem is and the community might be able to assist with getting you up and running again.  If you have an account related matter that you have tried to but cannot resolve, then you need to seek moderator team assistance.  The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.