@nourel wrote:
Trying to forward my busy, unavailable calls to another number. Was working up until recently, no longer forwarding calls now. I tried the codes in https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding but it is still not working.
@nourel , call forwarding has been messed up for a lot of us. I had to contact CSA to fix it on their end so I can use it again! Please send a supporting ticket & ask them to fix it on your account.
To contact a Customer Support Agent, there are 2 methods:
- Get help with your service or account by starting a conversation with the virtual assistant, SIMon. It can help you submit a ticket to the Customer Support Agents. Click here to get started and type Customer Support Agent, then select Contact Us, then select the topic that matches your request.
- Alternatively, you can send a private message to Customer Support Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
